Refund policy

1. Hygiene & Safety Clause (No Returns / No Refunds)

Due to the nature of our products (jewelry and fashion accessories), HIMANGI does not accept returns or offer refunds under any circumstances. This includes:

  • Change of mind

  • Personal preference

  • Wrong size or color selection

This policy ensures the safety and hygiene of all customers. By placing an order with HIMANGI, the customer acknowledges and agrees to this clause.

2. Unboxing Video Requirement (Mandatory for Exchange)

To ensure authenticity and prevent fraudulent claims, all customers must record a clear unboxing video at the time of delivery. The video must show:

  • Sealed package received

  • Product inside the package

  • Any visible defects, damages, or discrepancies

Exchanges will not be processed without this video.

3. Eligible Exchange Conditions

Exchanges are permitted only under the following circumstances:

  1. Wrong Product Delivered – The product received differs from the one ordered.

  2. Item Missing – The order is incomplete.

  3. Product Damaged – The product is defective, broken, or damaged at delivery.

Exchange requests must be submitted within 24 hours of receiving the product. Requests submitted after this window will not be accepted.

4. Exchange Request Procedure

To initiate an exchange, customers must:

  1. Send an email to himangi.marketing@gmail.com with:

    • Order number and date of purchase

    • Clear photographs showing the issue

    • Mandatory unboxing video

    • Description of the issue

    • Delivery date and time

  2. HIMANGI will verify the claim based on the unboxing video and supporting images.

  3. Upon verification, HIMANGI will process the exchange.

Note: HIMANGI reserves the right to reject any exchange request if:

  • Evidence is insufficient

  • The request appears fraudulent

  • The product has been used, worn, or altered post-delivery

5. Non-Eligible Cases for Exchange

  • Change of mind or personal preference

  • Products used, worn, or altered

  • Failure to provide unboxing video or photographs

  • Requests made after 24 hours of delivery

6. Legal & Business Protection Clause

  1. By ordering from HIMANGI, the customer agrees to this policy.

  2. HIMANGI reserves the right to amend this policy at any time without prior notice.

  3. HIMANGI’s verification and exchange decision is final and binding.

  4. Any disputes arising from exchange claims will be subject to the jurisdiction of courts in Delhi.

7. Key Highlights

  • No Returns / No Refunds – hygiene and safety reasons.

  • No exchanges for change of mind or personal preference.

  • Exchange only for wrong, missing, or damaged products.

  • Exchange request must be made within 24 hours.

  • Unboxing video is mandatory for verification.